How to use
Step 1: Select workflow template
Begin by choosing our pre-built starting point “Prioritize Critical Zendesk Ticket to Slack”.
Step 2: Configure connections
Update settings and link your accounts for the Zendesk trigger and Slack action
Step 3: Run the workflow
For every new Zendesk ticket received, Cassidy will check the sentiment, and send a Slack notification if the ticket should be escalated and prioritized.
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