Give support teams instant access to technical answers
Cassidy pulls information in real-time from your technical documentation to unblock your support team from relying on engineers for answers.
Prioritize and triage customer support tickets automatically
Prioritize and provide improved customer service by automatically escalating negative Zendesk tickets based on an AI sentiment analysis.
Enrich support tickets with customer data
Compile detailed cutomer profiles with company and user data from various sources to ensure support teams have access to critical context.
Bring AI assistants to any website with Cassidy's Chrome Extension
Use Cassidy’s chrome extension in combination with an AI customer service assistant to generate responses right away, without ever having to leave your tab.
Train and onboard new customer support representatives with an AI copilot
Train an AI assistant on your documentation and tooling so they have a copilot for getting started working with customers.
Respond to Zendesk and help tickets automatically
Craft replies to Zendesk tickets that are grounded and accurate, informed by your knowledge base, so you can quickly answer customer support inquiries.
Draft replies to customer emails and tickets
Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.
Route support tickets to different departments
Use the Paths feature to route support tickets to their respective departments, reducing ticket hand-off and response times.
Reply to Zendesk tickets with input and approval from team members
Automatically draft and send replies to Zendesk tickets with input and approval from selected employees.