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Customer Support Copilot
Draft replies to emails, tickets, and more with AI
Cassidy helps customer support teams respond to users faster by searching across previous tickets and your company knowledge (Notion, Drive, Sales materials, etc.) to draft responses.
TRUSTED BY LEADING Enterprise teams
Never manually write your customer replies again
Writing effective responses takes on average 6 minutes. But AI tools like ChatGPT write generic, off-brand responses. Cassidy real-time searches across your company knowledge and writes responses in your company's tone.
Customer email received
1 question retrieved
Search Knolwedge Base
2 sources found
Generate reply
Importing brand tone ...
Answer any types of questions for your customers
Take any support question and get a thorough answer
Cassidy connects to 100+ tools in real-time to search for answers across customer, product, and engineering documentation. Get the most accurate answers, the fastest.
What discount can we offer to large clients?
Draft replies by asking in Slack or Microsoft Teams
Bring Cassidy to all of your existing communication tools so you can quickly ask questions on the fly. It will event cite its sources directly in Slack for you to review before sending responses to customers.
Use our Chrome Extension to reply faster to emails
Bring Cassidy's Assistants with you anywhere on the internet. Whether it's replying to emails, or tickets within ZenDesk. Our Chrome Extension can read your page in real-time to write replies for you.
Connect to your support tooling to draft ready-to-send responses to tickets
Whether your team uses ZenDesk, Intercom, or any other ticketing tool, you can open Cassidy's Chrome Extension to draft replies with your Assistants in seconds.
Learn how to respond faster with Cassidy
Customer support automation with Cassidy saves reps 10+ hours / week.
“With Cassidy, we've been able to automate ticket triage substantially, saving the team time to focus on more important areas.”
Exequiel Alcober
Director of Customer Operations
Ready case study
Secure, encrypted, compliant.
Learn about privacy
No Model
Training
Unlike ChatGPT and other platforms, we never use your private data to re-train models.
Advanced
Permissioning
Configure your workspace to have restricted permissions to data depending on user level.
SOC 2 Type I
Compliance
Cassidy has achieved SOC 2 Type I compliance, demonstrating our adherence to user and workspace security.
CCPA Compliant &
CASA Certified
Cassidy adheres to CCPA regulations and is CASA Certified, with advanced security for API integrations and user privacy.
Embedded Security
Infrastructure
Our security infrastructure includes row-level security and granular access control, protecting against unauthorized access.
Enterprise-Level
Data Security
We utilize advanced encryption methods, including TLS for data in transit and AES-256 for data at rest.
Start replying faster to customers today
Get started for freeAccess to the top models
Cassidy includes the top 5+ leading AI models
Assistants
Intelligent assistants personalized to your team
Workflows
Automate tasks with custom, data-driven workflows
AI knowledge base
Centralized intelligence for smarter automation
Chrome extension
Cassidy at your fingertips with browser extensions
No model training
Unlike ChatGPT, Cassidy never trains with your data
Enterprise-grade security
Advanced security within your workspace.
Integrates with 100+ tools
Cassidy connects to all of your existing tools
Frequently Asked Questions
What is the benefit of multiple AI models?
What models do you support?
How does Cassidy’s knowledge base make my AI smarter?
How secure is my data?
What’s the difference between assistants and workflows?
