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CUSTOMER SUPPORT
Automate customer support triaging
Cassidy uses company knowledge and AI to triage tickets to the right person at the right time.
TRUSTED BY LEADING Customer support teams
EFFICIENT
Respond to tickets much faster by prioritizing with AI
The best customer support doesn’t replace your team with AI bots. It leverages AI to level-up your team to respond more effectively. Cassidy uses real-time context from your company, customers, and previous tickets to assign priority, sentiment, owner, and even draft a response for your team.
Triage tickets based on what’s important for your company
Analyze customer sentiment
Prioritize tickets based on AI analysis of the customer’s sentiment. Hi tickets based on AI analysis of the customer’s sentiment.
Positive
Neutral
Negative
Assign priority score
Set parameters to score tickets such as size of company, how much they’re paying, or even the type of question. Set parameters to score tickets such as size of company, how much they’re paying, or even the type of question.
Set ticket owner
Depending on the type of question (e.g. technical vs. pricing) you can delegate tickets to the most effective owner. Depending on the type of question (e.g. technical vs. pricing) you can delegate tickets to the most effective owner.
Send ticket owner drafted response
Connect with Slack to send a drafted response to the ticket owner, so they can quickly respond without context-shifting. respond without context-shifting.
Cassidy is the security-first AI platform
Single Sign-On (SSO) capability
Supporting Enterprise sign-on providers for your team.
SOC II Compliant
Cassidy has achieved SOC 2 Type II compliance, demonstrating our adherence to user and workspace security.
Advanced User-Level Permissions
Configure your workspace to have restricted permissions to data depending on user level.
CCPA Compliant & CASA Certified
Cassidy adheres to CCPA regulations and is CASA Certified, with advanced security for API integrations and user privacy.
No model training, ever
Unlike ChatGPT and other platforms, we never use your private data to re-train models.
Enterprise-Level Data Security
We utilize advanced encryption methods, including TLS for data in transit and AES-256 for data at rest.
Real impact on real businesses.
Customer support automation with Cassidy saves RVezy 10+ hours / week.
“With Cassidy, we've been able to automate ticket triage substantially, saving the team time to focus on more important areas.”
Exequiel Alcober
Director of Customer Operations
Use AI to triage and resolve tickets in minutes
Access to the top models
Cassidy includes the top 5+ leading AI models.
Assistants
Intelligent assistants personalized to your team.
Workflows
Automate tasks with custom, data-driven workflows.
AI knowledge base
Centralized intelligence for smarter automation
Chrome extension
Cassidy at your fingertips with browser extensions.
No model training
Unlike ChatGPT, Cassidy never trains with your data.
Enterprise-grade security
Advanced security within your workspace.
Integrates with 100+ tools
Cassidy connects to all of your existing tools
Frequently Asked Questions
What is the benefit of multiple AI models?
What models do you support?
How does Cassidy’s knowledge base make my AI smarter?
How secure is my data?
What’s the difference between assistants and workflows?
